Terms of Service
Terms & Conditions
Official guidelines, customer responsibilities, production terms, and policies for NurRidge custom orders.
Terms of Service
Terms & Conditions
Official guidelines, customer responsibilities, production terms, and policies for NurRidge custom orders.
Effective Date: July 01, 2026
Welcome to NurRidge.
NurRidge is the registered Doing Business As (DBA) name of N&Z Art Framing LLC, a California limited liability company based in Sacramento, California ("NurRidge," "we," "our," or "us").
These Terms, Conditions & Policies ("Terms") govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
By using our website, you represent that you are at least 18 years of age or have the permission of a parent or legal guardian.
NurRidge provides custom-made products and services, including but not limited to:
All products are manufactured to customer specifications.
Because every order is custom produced, customers are responsible for ensuring that:
Production begins after an order is confirmed and payment has been received unless otherwise agreed in writing.
You retain ownership of any artwork, photographs, logos, or designs you upload.
By submitting artwork, you confirm that:
You agree to indemnify NurRidge against any claims arising from unauthorized use of copyrighted material supplied by you.
NurRidge reserves the right to refuse any order that may infringe intellectual property rights or violate applicable law.
Each product is handcrafted and individually manufactured.
Minor variations may occur, including:
These variations are considered normal and are not defects.
Where digital proofs are provided, customers are responsible for carefully reviewing and approving them.
Once production begins, additional changes may require a new order or additional charges.
Prices displayed on our website are subject to change without prior notice.
Errors in pricing, product descriptions, or availability may be corrected at any time before an order is accepted.
Applicable taxes and shipping charges will be calculated during checkout where required.
Payment must be received before production begins unless otherwise agreed.
We accept payment methods available through our website.
Orders may be canceled if payment authorization cannot be completed.
Estimated production times are provided for planning purposes only.
Actual production may vary depending on:
Estimated delivery dates are not guaranteed.
Risk of loss transfers to the customer once an order has been delivered to the shipping carrier.
Customers should inspect packages promptly upon delivery.
Any shipping damage should be reported within 5 business days and supported by photographs of:
Failure to report shipping damage within this timeframe may affect our ability to process a claim.
Because our products are custom manufactured, changes or cancellations may not be possible after production has begun.
If production has not started, we may approve changes or cancellations at our discretion.
Custom-made products are generally not eligible for return simply because a customer changes their mind.
Returns or replacements may be considered if:
Please refer to our Refund Policy for additional information.
NurRidge warrants that products will be manufactured with reasonable care and craftsmanship.
This warranty does not cover:
NurRidge strives to reproduce artwork as accurately as possible. However, printed products may vary slightly from what is displayed on digital screens due to differences in monitor calibration, screen brightness, color profiles, printer technology, inks, canvas materials, lighting conditions, and viewing environments.
Customers are responsible for ensuring that uploaded files are of sufficient quality and correctly prepared for printing. Unless professional color-matching services have been specifically requested and agreed upon, minor color variations between digital files and the finished product are considered normal and are not manufacturing defects.
The quality of the finished product depends significantly on the quality of the artwork provided by the customer.
NurRidge is not responsible for print defects resulting from:
If we identify a potential quality concern before production, we may contact the customer. However, NurRidge is not obligated to review every uploaded file for print suitability.
NurRidge proudly serves businesses including hotels, interior designers, offices, galleries, photographers, healthcare facilities, hospitality groups, and corporate clients.
For commercial projects:
Unless otherwise agreed in writing, commercial orders are custom manufactured and are subject to the same return limitations applicable to all custom products.
NurRidge provides professionally manufactured artwork intended for installation by customers or qualified installers.
Customers are responsible for:
NurRidge is not responsible for damage resulting from improper installation, unsuitable mounting surfaces, structural failures, or misuse after delivery.
To maximize the life of your artwork, we recommend:
Improper storage, cleaning, or environmental conditions may affect the appearance and longevity of printed products and are not covered under warranty.
NurRidge carefully packages every order before shipment.
Customers should inspect shipments immediately upon delivery.
If visible damage exists:
Failure to retain packaging may limit our ability to assist with carrier claims.
NurRidge shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to:
During such events, production and delivery schedules may be extended accordingly.
Except as expressly stated in these Terms, all products are provided "as is" without additional warranties, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by applicable law.
By using our website or providing your email address, you consent to receive electronic communications from NurRidge regarding:
You may unsubscribe from promotional communications at any time, though transactional communications related to your orders may still be sent.
These Terms & Conditions, together with our Privacy Policy, Refund Policy, Shipping Policy, Artwork & Copyright Policy, and any other policies published on our website, constitute the entire agreement between you and NurRidge concerning the use of our website and services.
These Terms shall be governed by and interpreted under the laws of the State of California without regard to conflict of law principles.
Any legal action relating to these Terms shall be brought in the state or federal courts located in Sacramento County, California.
NurRidge reserves the right to update these Terms at any time.
Changes become effective upon posting to this website.
Continued use of our website constitutes acceptance of the revised Terms.
N&Z Art Framing LLC
Doing Business As (DBA): NurRidge
Sacramento, California, USA
Email: info@nurridge.com
Website: www.nurridge.com
Unless otherwise stated, all NurRidge products are made to order, including:
Because these products are manufactured specifically for you, they generally cannot be returned or exchanged simply because you changed your mind.
We cannot accept returns or provide refunds for:
We will review requests for refunds or replacements if:
If a replacement is approved, NurRidge may reproduce and ship a replacement product at no additional cost.
Please inspect your order immediately upon delivery.
If you believe there is a problem, notify us within 5 business days of receiving your shipment.
Your request should include:
Failure to report issues within this timeframe may affect our ability to provide a replacement or assist with a shipping claim.
If your order arrives damaged:
Do not dispose of the packaging until the claim has been resolved, as the carrier may require inspection.
If we determine that a manufacturing defect exists, NurRidge may, at its discretion:
NurRidge prints exactly what is submitted or approved by the customer.
We are not responsible for:
Customers are responsible for reviewing proofs and order details before production begins.
Orders may be canceled before production begins.
Once production has started, cancellations may not be possible because materials and labor have already been committed.
If cancellation is approved after production has started, partial charges may apply.
Commercial, hospitality, interior design, wholesale, and other B2B orders are custom manufactured and are generally non-refundable after production begins unless otherwise agreed in writing.
If a refund is approved, it will be issued to the original payment method.
Processing times may vary depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to an error made by NurRidge.
For questions regarding returns or replacements, please contact:
N&Z Art Framing LLC
Doing Business As (DBA): NurRidge
Sacramento, California, USA
Email: info@nurridge.com
Website: www.nurridge.com
Each order is individually manufactured after it is placed.
Production begins once:
Production time varies depending on:
Estimated production times displayed on our website are estimates only and are not guaranteed delivery dates.
NurRidge partners with reputable shipping carriers to deliver orders throughout the United States and, where available, internationally.
Available shipping options and costs are displayed during checkout.
Delivery estimates depend on:
Once an order has been shipped, delivery is the responsibility of the shipping carrier.
When available, tracking information will be provided after your order ships.
Customers are responsible for monitoring shipment progress and ensuring someone is available to receive deliveries when required.
NurRidge carefully packages every product using materials selected to help protect artwork during transit.
Packaging methods may vary depending on:
If your shipment arrives damaged:
Please retain all packaging materials until your claim has been resolved.
Customers are responsible for providing accurate shipping information.
NurRidge is not responsible for delays, additional shipping costs, or losses resulting from incorrect or incomplete addresses supplied by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment.
If tracking indicates a shipment has been lost, NurRidge will work with the shipping carrier to investigate.
Replacement or refund decisions will be made after the carrier's investigation has been completed.
Large framed artwork and commercial shipments may:
Commercial customers should ensure adequate access for delivery vehicles.
Where international shipping is offered:
Customers are responsible for:
NurRidge is not responsible for delays caused by customs authorities.
Ownership and risk of loss transfer to the customer once the shipment has been delivered to the shipping carrier, except where prohibited by applicable law.
NurRidge will assist customers with shipping claims when appropriate.
Shipping and delivery may be delayed due to events beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, labor shortages, government actions, or other unforeseen circumstances.
If you have questions about shipping or delivery, please contact:
N&Z Art Framing LLC
Doing Business As (DBA): NurRidge
Sacramento, California, USA
Email: info@nurridge.com
Website: www.nurridge.com
You retain ownership of all intellectual property rights in the artwork, photographs, logos, illustrations, graphics, and other files you submit to NurRidge.
Submitting artwork to NurRidge does not transfer ownership of your intellectual property to us.
By uploading or submitting artwork, you grant NurRidge a limited, non-exclusive, royalty-free license to:
This license ends once your order has been completed and any applicable record-retention period has expired, except where we retain files for customer convenience or to comply with legal obligations.
You represent and warrant that:
You are solely responsible for ensuring that your submitted content does not infringe the rights of any third party.
NurRidge will not knowingly reproduce material protected by copyright without appropriate authorization.
Examples include, but are not limited to:
If requested, we may require written proof that you have permission to reproduce copyrighted material.
Customers may not submit logos, trademarks, service marks, or other protected branding unless they own the rights or have written authorization from the trademark owner.
NurRidge reserves the right to decline any order involving unauthorized trademark use.
Customers may submit artwork created using artificial intelligence (AI) tools.
The customer is solely responsible for ensuring they have the legal right to use, reproduce, and commercially print AI-generated content.
NurRidge does not determine ownership of AI-generated artwork and makes no representations regarding its copyright status.
NurRidge reserves the right to refuse any order containing content that:
Our decision to refuse an order does not constitute a legal determination regarding ownership or legality.
Unless professional editing services are specifically requested, NurRidge prints artwork substantially as provided.
We may make minor production adjustments such as:
These adjustments are made solely to produce the requested product and do not alter ownership of the artwork.
For customer convenience, NurRidge may retain artwork files for future reorders or customer support.
We are not obligated to permanently archive customer files.
Customers are encouraged to maintain their own copies of all submitted artwork.
You may request deletion of stored artwork, subject to our legal, accounting, and operational record-retention requirements.
NurRidge respects customer privacy.
We will not display or use customer-submitted artwork for marketing, advertising, social media, our website, or promotional materials without the customer's permission, except where the artwork has been independently made publicly available by the customer or its owner, or where required by law.
When permission is granted, customers may revoke future promotional use by contacting us. Revocation will not apply to materials already published before the request was received.
You agree to defend, indemnify, and hold harmless N&Z Art Framing LLC, doing business as NurRidge, along with its owners, employees, contractors, and affiliates, from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:
All content appearing on the NurRidge website, including but not limited to:
is owned by or licensed to N&Z Art Framing LLC and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
If you believe that content produced or displayed by NurRidge infringes your copyright, please contact us with:
We will review and respond to legitimate claims in accordance with applicable law.
NurRidge may revise this Artwork, Copyright & Intellectual Property Policy from time to time. Updates become effective upon posting to our website.
For questions regarding this policy or intellectual property matters, please contact:
N&Z Art Framing LLC
Doing Business As (DBA): NurRidge
Sacramento, California, USA
Email: info@nurridge.com
Website: www.nurridge.com